Review this section for more information on how to upload files to your hosting account, if you can use FrontPage
etc...
- FTP stands for File
Transfer Protocol. Which in basic terms is a language
developed to simply transfer large collections of files
between computers. A FTP client software program allows you to
transfer files between your hard drive and our web
servers.
"http" stands for Hypertext Transfer Protocol
and is how your browser transfers files from remote servers to
graphically display web content for you. Because
HTML displays everything, it's slower then FTP. With FTP, you can just grab a file and
download it without displaying it on your monitor. -
FTP is now attracting many users who are finding transferring via
email attachments grossly inefficient or blocked by their
ISPs when
dealing with large documents.
-
Today a growing number
of power users, telecommuters, and corporate Internet
managers are unleashing the protocol's potential by using
FTP client programs.
Top
- Are there any charges for uploading pages? Can I upload any
time I want?
- Of course you can upload, update and access your website anytime
you want 24/7. You can do this with a FTP program or with FrontPage and there are no additional charges associated
with this.
- Will a firewall effect my ability to FTP?
-
First make sure that your organization does not have some kind
of firewall that prevents FTP connections. If it does, then
contact your local network administrators for advice. (Although
FTP uses port number 21 for its control connection, it
uses a random port number for its data connection, and so might
not work through firewalls.)
- Can I use FTP or FrontPage to upload my files?
- Yes, both options FTP and FrontPage are available to you and
there are no additional fees associated with either, of course.
-
Why do I get connection
time outs?
- If your connection times out, it may be one of the
following: a network between you and our system is
congested or busy, your local network is not configured properly,
there is a malfunction or outage on the Internet. In all such
cases except an improperly configured local network, try again later.
For an improperly configured network contact your local
administrator or ISP to rectify the situation.
- Why is the connection refused?
-
If your connection is refused, it is most likely because
of a mis-configuration in the Domain Name Service (DNS) for the IP
address that is being used to connect. (If
you are connecting through a firewall/proxy the IP address what matters is the
IP address on the far end of the firewall/proxy; not the
one on your local machine.) ez123hosting policy requires
that all TCP ABOUT US query DNS
regarding the IP address of each incoming connection to get its
associated hostname, and then look up the hostname to make sure it
resolves to the same IP address. This is a standard security
measure that is being instituted on an ever widening basis
throughout the world to prevent IP address spoofing. Your
connection may be closed if:
- The IP address assigned to the computer you are using cannot
be identified by name (no DNS entry, or the DNS entry is not
exported, for example because it is behind a firewall)
- The name associated with the IP address is assigned to a
different IP address
- The name associated with the IP address is not a valid DNS
entry.
If this
is not the case, ask your ISP or network administrators to rectify
the situation.
- Can you provide some basic quick start
instructions for Uploading with an FTP Program?
-
1) Start your FTP Program.
2) Enter the details of the ez123hosting FTP site into
the program.
Here's a description of what to put in each typical entry:
Host: the hostname or IP address of the FTP server. This is in the form
ftp#.yourdomain.com where # will be 1 for your primary and 2 for your
secondary server.
Port: this should always be left at its default of 21.
Login: your login name
Password: your password.
Note that your login name and password are case sensitive i.e. PASSWORD isn't the same as password.
If you're not sure of these details then contact
technical support for help.
3) Request a connection.
4) If all goes well then you should be connected to your
website. If not, check your settings and try again. If you
successfully log into our server then you'll see a listing appear in
your FTP program with any files already in the directory.
5) Choose your source directory by navigating through
your directory structure on your hard drive.
6) Choose the remote directory on our server that you wish to
upload to in the same way.
7) Drag & drop the files from typically the left hand side to the
queue or remote (right hand) side. Some programs will have other
options for selecting files i.e. hi-lighting, clicking etc.
8) When you're ready to start transferring the files, press the
GO button and your FTP program should take care of the rest.
- What is my upload password?
-
Your upload password is identical to the one you use to
collect your email. If you have forgotten your password you can request
a reminder.
- What is my Web Space quota?
- Your web space quota is determined by your hosting
package.
- Can I use CGI scripts?
-
We supply you with a cgi-bin directory that you can upload scripts
to with the enhanced and enterprise packages.
- Do you support FrontPage extensions?
-
We currently support FrontPage 2002 extensions. Your web space
comes pre-configured with FrontPage extensions when it is set up.
- I'm publishing my web site using FrontPage,
but unable to log in to my account.
-
Log in information with FrontPage is
case-sensitive. Be sure that you are typing your User name exactly
as it appears on the administrative setup email you received from
us.
- I've uploaded my web pages, but when I type
in my site's URL, all I see is a list or an Error Message. What have I done wrong?
-
Firstly ensure that you have uploaded your
default (home) page to your root directory.
Next ensure that your site's opening page is saved
with one of the following file names:
- index.htm
- index.html
- index.asp
- default.htm
- default.html
- default.asp
If not, you will have to type in the full path to view the
page. For example, if your website's opening page is called "myweb.htm",
to view the page a visitor would have to type www.yourdomain.com/myweb.htm
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